Official Policy

 

Confidentiality is a hallmark of professionalism. This policy governs your use of https://www.ihelpchattanooga.org/ (the "Website") and describes the types of information United Way's Volunteer Center ("United Way" or "We") may collect from you or that you may provide when you visit the Website, and our practices for collecting, using, maintaining, protecting and disclosing that information.

 

This policy applies to information we collect on this Website and in email, text and other electronic messages between you and this Website. It does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by United Way; or
• Any third party, including our community partners, through any other website, application or content, whether or not linked to or accessible on our Website.

 

Please read this policy carefully to understand our policies and practices regarding your information. By accessing or using the Website, you agree to this policy.

 

Children Under Age 13

The Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at marykathrynlevy@uwchatt.org.

 

Accessing the Website and Account Security

We reserve the right to withdraw or amend this Website, and any service or material we provide on the Website. We will not be liable if all or any part of the Website is unavailable at any time or for any period.

 

To access the Website or some of the resources it offers, you will be asked to provide certain registration details or other information. It is a condition of your use of the Website that the information you provide is correct, current, and complete. You agree that all information you provide to register with this Website or otherwise, including, but not limited to, through the use of any interactive features on the Website, is governed by this policy, and you consent to all actions we take with respect to your information consistent with this policy.

 

If you choose, or are provided with, a user name, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. We have the right to disable any user name, password, or other identifier, whether chosen by you or provided by us, for any reason, including if, in our opinion, you have violated this policy.

 

Information Collection, Use, and Sharing

 

Information Collection

 

United Way gathers personally identifiable data when voluntarily submitted by you, which may include: name, address, zip code, email address, phone number, and birth date ("personal information").  We may also collect information that is about you, but that does not individually identify you, such as your gender, ethnicity, donor choice information and user group. We collect this information directly from you when you provide it to us (e.g., when you register as a volunteer or community partner or fill in forms to sign up for a volunteer opportunity), or if you contact us.

 

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

• Your IP (Internet Protocol) address to administer our Website. When a web browser or email application requests a web page or email from another computer on the Internet, it automatically gives that computer the IP address where it should send the information. The IP address does not contain personal information.
• Details of your visits to our Website, including traffic data, location data and other communication data and the resources that you access and use on the Website.

 

The technologies we use for automatic data collection may include cookies.  The cookies that are currently used on the Website are called "session" cookies, and are used to identify a particular visit to the Website. Session cookies expire after a short time or when you close your web browser. Due to the communications standards on the Internet, when you visit the Website, United Way automatically receives the URL of the website from which you came and the website to which you are going when you leave the website. We also receive the IP address of your computer (or the proxy server you use to access the World Wide Web), your computer operating system and type of web browser you are using, as well as the name of your internet service provider (ISP). We may use this information to analyze overall trends to help us improve our services, but we do not generally link this information to personal information in any way.

 

The information that United Way automatically collects is used only in the aggregate and does not include personal information, but may be maintained or associated with personal information we collect in other ways. This aggregate data helps us improve our Website. We use this data to determine how much our visitors use parts of the Website, so that we can continuously improve our Website. We also may provide aggregated statistical "ratings" information to our partners about how our visitors collectively use our Website.

 

How We Use Your Information

 

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website and its contents to you.
• To facilitate and coordinate volunteer placement with our community partners.
• To report volunteer impact data back to the community.
• To provide you with information or the services you request from us.
• To fulfill any other purpose for which you provide it.
• To notify you about changes to our Website or any services we offer or provide though it.
• To allow you to participate in interactive features on our Website.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

 

We do not sell or rent information we collect on the Website to third parties. However, it may be disclosed as described below.

 

Disclosure of your Information

 

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide:

• to our subsidiaries and affiliates.
• to community partners for the purposes of facilitating and coordinating volunteer placement and for the purpose of reporting volunteer impact data back to the community. If a community partner hosts a separate volunteer sign-up platform through Galaxy Digital that is linked on our Website, personal information you provided when you set up your account on our Website may automatically be shared with the community partner's site when you sign up for a volunteer opportunity on the community partner's site.
• to contractors, service providers, and other third parties we use to support our business.
• to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of United Way's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by United Way about our Website users is among the assets transferred.
• to fulfill the purpose for which you provide it. For example, personal information may be used to record a desire to donate online to United Way's Volunteer Center via a direct gift or through a company sponsored campaign.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

 

We may also disclose your personal information to comply with a court order, law or legal process, and in our reasonable discretion to investigate or prevent fraud, illegal activity or misuse of our Website.

 

Electronic Notices

Periodically, United Way will send electronic communications in newsletter format or another format to our constituents, which include donors, volunteers and other business contacts. Typically these communications include information regarding community investment reporting, funded program information and results, news and events, as well as other pertinent information we feel should be reported to our constituents. Recipients retain the option to opt-out of these communications at any point in time.

 

If you sign up to receive news and information from us via our Website, you are electing to receive email communication from us. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about our programs and other areas on our site in which you have expressed interest. At your option, you may also provide additional preference information, but it is not required.

 

Your Access to and Control Over Information

You can review and change your personal information and "opt-out" of having your personal information used for communication purposes at any time by logging into the Website and visiting your account profile page. You may also send us an email at marykathrynlevy@uwchatt.org to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

 

Links

This Website may contain links to other websites. These linked websites, including our community partners' websites, have their own privacy policies. United Way is not responsible for the privacy practices of other websites or community partners. We encourage you to review the privacy policies of websites or community partners before providing them with any of your personal information.

 

Security

We have put in place commercially reasonable physical, electronic, and managerial procedures designed to safeguard and secure the information we collect online for reasonable foreseeable risk. However, due to the open communication nature of the Internet we cannot guarantee that communication between you and us and us and you will be free from unauthorized access by third parties. UNITED WAY MAKES NO WARRANTIES AS TO THE SECURITY OF YOUR DATA COMMUNICATIONS, OR THAT THIRD PARTIES WILL NOT GAIN UNAUTHORIZED ACCESS TO OR MONITOR YOUR COMPUTER(S) OR ONLINE COMMUNICATIONS. YOU AGREE THAT UNITED WAY WILL NOT BE LIABLE FOR ANY SUCH ACCESS.

 

We encrypt customer data in transit and at rest, provided that the customer uses their default domain or a custom domain with an SSL certificate.

 

Changes to Our Privacy Policy

Any changes to our privacy policy will be posted to this URL. Please return and check it regularly to be certain you are aware at all times. To the extent permitted by applicable law, your use of our Website and our use of your personal information shall be governed by the most current privacy policy.

 

Reliance on Information Posted

The information presented on or through the Website is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents.

 

Disclaimer of Warranties

YOUR USE OF THE WEBSITE AND ITS CONTENT ARE AT YOUR OWN RISK. THE WEBSITE AND ITS CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER UNITED WAY NOR ANY PERSON ASSOCIATED WITH THE UNITED WAY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER UNITED WAY NOR ANYONE ASSOCIATED WITH UNITED WAY REPRESENTS OR WARRANTS THAT THE WEBSITE, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

 

Governing Law and Jurisdiction

All matters relating to the Website or this policy, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of Tennessee without giving effect to any choice or conflict of law provision or rule (whether of the State of Tennessee or any other jurisdiction).

Any legal suit, action, or proceeding arising out of, or related to, this policy or the Website shall be instituted exclusively in the federal courts of the United States or the courts of the State of Tennessee, in each case located in the City of Chattanooga and County of Hamilton.

 

Contact Information

Should you have other questions or concerns about these privacy policies, please send us an email at marykathrynlevy@uwchatt.org.

 

The Website is hosted by United Way of Greater Chattanooga through Galaxy Digital.